PAYMENT
Paying through credit card (VISA, Master) is available.
Bringing to our customers with the best convenience in payment is also one of our tasks. With PayPal, you will be easier to make a payment and finish your purchase as quickly as you possible.
By placing an order, you have confirmed that you have read, understood and accepted these following policies.
CANCEL/MODIFY ORDER
Please contact our support team within 4 hours since your order is placed to make a request in cancellation/exchange the item or change/update your order information.
NOTE:
• After this timeframe, any request relates to cancellation or modifications won’t be accepted and the item will be processed as normal.
•We are not guaranteed to deliver your order in a timely manner if your order needs design modification as it will take us much longer to modify your design as your request.
•REFUND AND REPLACEMENT
1. Defective/ Damaged items
Our policy for these cases lasts 30 days for replacement/refund requests only. If 30 days have gone by since the delivery day, unfortunately, we can’t offer you a replacement or refund.
All the products are made-to-order, we do not accept returns or exchanges. However, we can offer a free replacement or a refund if the request meets certain criteria:
• Significantly different from the preview shown to you.
•Damaged due to the fault of our factory or the carrier.
•Wrong item with what you ordered.
•Missing item.
NOTE:
•Due to the different monitor and light effects, the actual color and size of the item may be slightly different from the visual image. So, any return request relates to this reason won’t be considered.
•We typically DO NOT accept refunds or replacements due to customer mistakes such as:
– Incorrect selection of sizes, designs, colors, etc. So please review your order carefully before you check out to ensure your order is correct
– Improper care, damages in use.
– As soon as you receive the refund confirmation from our support team, it may take around 3-5 days to process your refund. Once we issue your refund, it may take time for your fund to appear in your account balance (depends on your financial institution). See the table below for more details
| Refund Method | Refund Time (After the refund is processed) |
| Credit/Debit Card | 5-10 days |
| PayPal | 3-5 days |
Refund timing to a pre-paid card depends on the issuer of the card. The refund can take up to 30 days to process based on the policy of the issuer.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time (5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@rianim.com.
2. Shipping issues
If your order hasn’t been updated for more than 15 days for orders within the US and more than 25 days for international orders, you do have the right to request a refund or a new replacement for that order.
NOTE:
If the item is returned because of insufficient address/wrong address due to customer’s mistakes, you will receive 70% refund of the item price. So please check your address carefully before you check out.
We kindly request that you do not return the product to us without prior approval. If you would like to request a return or exchange, please contact our customer service team. We work with different manufacturers worldwide and the product was customized and personalized for you so all the returned packages which are sent back by the customers to our factory will be donated to a charity or disposed of it. In that case, please be aware that we will be unable to provide a refund or exchange.
Please be informed that a management, processing and transaction fee (1.5% of your total order value) will be applied for the cancellation.
CONTACT US
Email: help@rianim.comipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.